Warranty Policy

Warranty Policy
Bargain Bikes Shop
📧 Email: bargainbikesshop@gmail.com | ☎️ Phone: 01909 480393
🏠 Billing Address: Ryton Place, Worksop, S80 1JJ, United Kingdom

Introduction

At Bargain Bikes Shop, we stand behind the quality of the products we sell. We want you to be fully satisfied with your purchase, which is why we offer a warranty on many of our products. This Warranty Policy outlines the terms, coverage, and process for claiming warranty service.

By purchasing from Bargain Bikes Shop, you agree to the terms set forth in this policy.

What Does the Warranty Cover?

Our warranty covers defects in materials or workmanship for a specified period from the date of purchase. This includes, but is not limited to:

  • Manufacturing defects: Issues that occur due to a flaw in the product’s design or construction.

  • Component failure: Failure of parts that are critical to the performance of the product, such as brakes, gears, wheels, etc., if the failure is not caused by wear and tear or misuse.

Warranty Duration

The duration of the warranty varies depending on the product. The following are typical warranty periods:

  • Bikes: Most bikes have a 2-year warranty from the date of purchase for defects in materials and workmanship. Some bike components may have different warranty periods.

  • Bike Parts and Accessories: These generally come with a 6-month to 1-year warranty, depending on the manufacturer and type of part.

  • Helmets, Apparel, and Other Accessories: Warranty duration is typically 6 months to 1 year. However, wear and tear are not covered under warranty for these items.

The specific warranty period for each product is detailed on the product page on our website or on the product itself.

What is Not Covered?

Our warranty does not cover:

  • Normal wear and tear: This includes damage due to regular use, such as worn-out tires, chains, brake pads, etc.

  • Accidental damage: Damage resulting from accidents, crashes, or misuse.

  • Improper assembly or installation: If the product was not assembled or installed correctly by a professional, this may void the warranty.

  • Negligence or improper maintenance: Failure to maintain or care for the product properly can void the warranty. This includes not following the manufacturer's maintenance recommendations.

  • Cosmetic damage: Scratches, dents, or other cosmetic issues that do not affect the product’s function are not covered.

  • Modifications or unauthorized repairs: If the product has been modified or repaired by someone other than an authorized service provider, the warranty may be void.

How to Make a Warranty Claim

If you believe your product has a defect and is covered by the warranty, follow these steps to make a claim:

  1. Contact Us:

    • Email us at bargainbikesshop@gmail.com or call us at 01909 480393. Provide details about the product, the issue you are experiencing, and any supporting documentation such as photos or videos showing the defect.

  2. Provide Proof of Purchase:

    • To process your warranty claim, we require proof of purchase, such as an order confirmation email or receipt. This ensures that the claim is within the warranty period.

  3. Product Inspection:

    • Once we receive your claim, we may ask you to send the product back for inspection. In some cases, we may be able to resolve the issue without requiring a return (e.g., by sending replacement parts or offering troubleshooting assistance).

  4. Return Process:

    • If a return is necessary, we will provide instructions and a prepaid shipping label for you to send the product back to us. For products that are covered by warranty, the return shipping costs will be covered by Bargain Bikes Shop.

  5. Replacement or Repair:

    • After inspecting the product, we will either repair the item or replace it with a new or refurbished item of the same or similar model. If a replacement is not available, we will offer a refund.

  6. Repair Time:

    • Repair or replacement may take up to 2-4 weeks depending on the nature of the issue and the availability of replacement parts or products.

Warranty Claim for Products Purchased from a Third-Party Retailer

If you purchased a product from a third-party retailer, rather than directly from Bargain Bikes Shop, warranty claims should be processed through the original retailer or manufacturer. We cannot honor warranty claims for items purchased through unauthorized sellers.

Manufacturer’s Warranty

Some products may come with an additional warranty from the manufacturer. In such cases, we will honor the manufacturer’s warranty terms and provide assistance in contacting the manufacturer for repairs or replacements.

Extended Warranty

In some cases, you may be eligible to purchase an extended warranty for specific products. Please inquire at the time of purchase for more information on extended warranty options.

Contact Us

If you have any questions regarding this Warranty Policy or need to make a warranty claim, please contact us:

📧 Email: bargainbikesshop@gmail.com
☎️ Phone: 01909 480393

We’re here to help ensure you get the best experience with your purchase from Bargain Bikes Shop.