FAQs

Frequently Asked Questions (FAQs)

Bargain Bikes Shop
📧 Email: bargainbikesshop@gmail.com | ☎️ Phone: 01909 480393
🏠 Billing Address: Ryton Place, Worksop, S80 1JJ, United Kingdom

1. How long will it take for my order to arrive?

We aim to process and ship your order within 1 to 2 business days. After that, delivery generally takes 3 to 10 business days depending on your location within the UK. Remote areas may take a little longer, but we will keep you updated with tracking information.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United Kingdom, regardless of order size or value.

3. Can I track my order?

Absolutely! Once your order has been shipped, we will send you a tracking number via email. You can use this number to monitor your order’s progress via the carrier’s website.

4. What happens if my order is delayed?

While we strive for timely delivery, sometimes external factors (e.g., bad weather or carrier delays) can affect delivery times. If your order is delayed, we’ll notify you immediately. You can also contact us for an update on your order's status.

5. Can I change or cancel my order after it’s been placed?

We begin processing orders quickly, so if you need to make a change or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we’re unable to make changes, but you can return the item for a refund or exchange following our Return Policy.

6. Do you ship internationally?

Currently, we only ship within the United Kingdom. We do not offer international shipping at this time but plan to expand our shipping options in the future.

7. How can I return an item?

We accept returns on most items within 30 days of delivery. To start the return process:

  1. Contact us at bargainbikesshop@gmail.com.

  2. We will provide you with a prepaid return label and instructions.

  3. Send back the item in original condition with all packaging.

  4. Once we receive your return, we will process a refund or exchange as per our Return Policy.

8. What if my item arrives damaged or defective?

If your item is damaged or defective upon arrival, please contact us within 48 hours of receiving the product. We will arrange for a return or replacement at no additional cost to you.

9. Can I exchange my product for a different size or color?

Yes! If you would like to exchange your item for a different size, color, or style, please contact us within 30 days of receiving your order. If the item is in stock, we’ll process the exchange for you. If the item is out of stock, we’ll issue a refund.

10. How do I know if my order has been processed?

Once your order is processed, you will receive an order confirmation email. After that, a shipping confirmation email with tracking information will be sent once your order is dispatched.

11. Are there any hidden fees or charges?

No, there are no hidden fees. We offer free shipping on all orders within the UK. If there are any additional charges (such as for expedited shipping), they will be clearly displayed at checkout.

12. Do you accept returns on sale or discounted items?

Yes, we accept returns on most sale or discounted items, as long as they meet the conditions of our Return Policy. Please ensure the item is unused, in original packaging, and returned within 30 days.

13. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay (if available)

Your payment details are securely processed during checkout.

14. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing your order, please contact us immediately at bargainbikesshop@gmail.com. If your order hasn’t been processed yet, we’ll update the address for you. Once an order is shipped, we are unable to change the address.

15. How do I contact you if I have questions or issues with my order?

You can reach us by:

16. Do you offer gift cards?

Currently, we do not offer gift cards, but we may consider offering this option in the future. Please subscribe to our newsletter or follow us on social media for updates.

17. What should I do if I can’t find the product I’m looking for?

If you can’t find the product you’re looking for on our website, please contact us. We may be able to special order it for you or notify you when it’s back in stock.

18. Are my payment details secure?

Yes, we take your privacy and security seriously. Our website uses SSL encryption to ensure that your payment information is securely processed. We never store sensitive payment information on our servers.

Still Have Questions?

If you have any other questions that weren’t answered here, feel free to reach out to us. We are always happy to assist you!

📧 Email: bargainbikesshop@gmail.com
☎️ Phone: 01909 480393